Return, Refund & Replacement Policy

General Returns Policy

An item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:

• Delivered in a physically damaged condition.
• Missing parts or accessories.
• Different from what was ordered.

Products marked as non-returnable on the product detail page cannot be returned. A change of mind is not permitted after the product has been shipped.

Conditions for Returns

• All items must be returned in their original condition, including:
• Price tags intact.
• User manuals, warranty cards, and original accessories.
• Manufacturer’s box/packaging as delivered.
• Returns not complying with these terms may result in rejection of the return request.

Special Notes

• Electronic devices must have all stored personal information removed and any modifications undone before being returned.
• Returns due to no longer needed (e.g., buyer’s remorse) may not be accepted.

If the return window has expired, customers will be referred to the brand warranty center (if applicable).

To initiate a return, contact Customer Service at 01704-282029 within the return window specified for each product category.

Category-Wise Return/Replacement/Refund Policy

Refund Window and Expectations

Kabbo Mobile Shop strives to meet its commitments. If we fail to fulfill a service or product delivery, customers will be notified within 24 hours via phone, text, or email.

Refunds will be processed within 7 working days from the date of acknowledgment.

Refund Requests will be Processed in These Scenarios:

• We are unable to provide the product.
• The customer returns a product from a paid order.
• The customer cancels a paid order before it has been dispatched.

Refund Methods

Refunds will be sent to customers through Mobile Financial Services (MFS) or other agreed mediums.

Contact

For further assistance, please contact Kabbo Mobile Shop Customer Service.